Refund policy

Returns and refunds: the short version

Changed your mind? Tell us within 14 days of delivery. Faulty, misprinted or the wrong item? Tell us within 30 days and we'll make it right, free of charge.

Changed your mind

You can cancel your order and return it for any reason within 14 days of receiving it. Just email hello@jellyurbansquad.com within those 14 days to say you'd like to cancel, with your order number. No big speech needed.

Then send the item back to us within 14 days of telling us. Email us first and we'll send you the return address, so please don't post anything until you've heard from us. Items should be unworn, unwashed and in the condition you received them. You pay the return postage unless the item is faulty or we sent the wrong thing. Please keep your proof of postage.

Once we've received your return (or you've shown us proof of postage), we'll refund you within 14 days to your original payment method. The refund includes the cost of standard delivery.

Faulty, misprinted or wrong item

If your tee arrives faulty, damaged, misprinted or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you prefer, and we'll cover the return postage if we ask you to send it back. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Wrong size?

It happens to the best beans. Return the tee as above, then place a new order for the right size. We'll refund the original once we've got it back.

Cancelling before it's printed

Email us as soon as you can with your order number. If your tee hasn't gone into production, we'll cancel it and refund you in full. If it has, you can still return it as above once it arrives.